University Hospitals
Patient Access Specialist II - Westlake - (2400023L)Description Float Position is based out of UH Westlake Health Center 25% travel is required to North Ridgeville and Brook Park locationsHours will vary from 7:
00am to 8:
00pm (or until Urgent Care closes)Position SummaryAs an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and customers.
The successful completion of tasks performed by this position, directly impacts denials, customer satisfaction and decreases bad debt.
Access Specialists are skilled in patient/physician relations, registration, scheduling and use of multiple, complex systems.
Essential FunctionsInterviews patients (face-to-face/phone/via document) and utilizes multiple complex applications to create (or validate existing) patient medical record and insurance/bill claim using demographic and insurance information.
Mastery of skills relating to insurance coverage, benefits, rules & regulations and allocation of plans accurate information and fulfillment of requirements resulting in expected payment for servicesVerifies and allocates insurance plans utilizing electronic eligibility tools, phone calls payer, accesses web portals and initiates appropriate action for services including non-covered and out-of-network insurance servicesExecutes patient estimate, educates guarantor regarding charges and out-of-pocket liability and establishes payment plan when applicable for professional and technical services.
Successfully calculates, collects and posts co-pays, deductible, co-insurance and prior balance due from patient in accordance with policy; meets or exceeds collection targets and productivity standards.
Takes appropriate steps to balance and secure cash in accordance with UH policy.
Takes steps to prevent medical record duplications or incorrect patient selection imperative to patient safety; safeguards Protected Health Information (PHI).
Performs other related duties as assigned and participates in enterprise special projects as needed.
Exceeds team productivity and quality standards.
Takes lead on special projects.
Resource for new hire orientation and training.
Identifies and recommends process improvements projects and workflows.
Required For All JobsPerforms other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications QualificationsEducationHigh School Equivalent / GED RequiredWork Experience2
years of healthcare or customer service experience Required andCollege associate or bachelor's degree is equivalent to 1 year of work experience.
Required andExperience utilizing multiple complex software solutions RequiredKnowledge, Skills, & AbilitiesMaintains up-to-date knowledge of and ability to use all applicable hospital systems.
RequiredDependable to work in this 24/7/365 department with willingness to travel to other sites and locations throughout the enterprise including possible overtime.
RequiredNotable client service, communication and relationship building skills.
RequiredMust have ability to perform in a fast-pace and stressful environment (such as the Emergency Department).
RequiredDemonstrates ability to function independently and as a team player in a fast-paced environment.
RequiredMust have strong written and verbal communication skills.
RequiredProfessional demeanor RequiredDetail-oriented and organized, with good analytical and problem solving ability RequiredDemonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.
e.
printers, copy machine, multi-line phone, FAX machine, etc.
) RequiredPhysical DemandsStanding OccasionallyWalking OccasionallySitting ConstantlyLifting Rarely 20 lbsCarrying Rarely 20 lbsPushing Rarely 20 lbsPulling Rarely 20 lbsClimbing Rarely 20 lbsBalancing RarelyStooping RarelyKneeling RarelyCrouching RarelyCrawling RarelyReaching RarelyHandling OccasionallyGrasping OccasionallyFeeling RarelyTalking ConstantlyHearing ConstantlyRepetitive Motions FrequentlyEye/Hand/Foot Coordination Frequently Primary Location:
United States-Ohio-WestlakeWork Locations:
960 Clague Road 960 Clague Road Westlake 44145Job:
Administrative SupportOrganization:
UHHS_Care_ConnectionsSchedule:
Full-timeEmployee Status:
RegularJob Type:
StandardJob Level:
ProfessionalTravel:
Yes, 25 % of the TimeJob Posting:
Apr 18, 2024, 2:
24:
55 PMAbout the Company:
University Hospitals.
Estimated Salary: $20 to $28 per hour based on qualifications.
00am to 8:
00pm (or until Urgent Care closes)Position SummaryAs an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and customers.
The successful completion of tasks performed by this position, directly impacts denials, customer satisfaction and decreases bad debt.
Access Specialists are skilled in patient/physician relations, registration, scheduling and use of multiple, complex systems.
Essential FunctionsInterviews patients (face-to-face/phone/via document) and utilizes multiple complex applications to create (or validate existing) patient medical record and insurance/bill claim using demographic and insurance information.
Mastery of skills relating to insurance coverage, benefits, rules & regulations and allocation of plans accurate information and fulfillment of requirements resulting in expected payment for servicesVerifies and allocates insurance plans utilizing electronic eligibility tools, phone calls payer, accesses web portals and initiates appropriate action for services including non-covered and out-of-network insurance servicesExecutes patient estimate, educates guarantor regarding charges and out-of-pocket liability and establishes payment plan when applicable for professional and technical services.
Successfully calculates, collects and posts co-pays, deductible, co-insurance and prior balance due from patient in accordance with policy; meets or exceeds collection targets and productivity standards.
Takes appropriate steps to balance and secure cash in accordance with UH policy.
Takes steps to prevent medical record duplications or incorrect patient selection imperative to patient safety; safeguards Protected Health Information (PHI).
Performs other related duties as assigned and participates in enterprise special projects as needed.
Exceeds team productivity and quality standards.
Takes lead on special projects.
Resource for new hire orientation and training.
Identifies and recommends process improvements projects and workflows.
Required For All JobsPerforms other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications QualificationsEducationHigh School Equivalent / GED RequiredWork Experience2
years of healthcare or customer service experience Required andCollege associate or bachelor's degree is equivalent to 1 year of work experience.
Required andExperience utilizing multiple complex software solutions RequiredKnowledge, Skills, & AbilitiesMaintains up-to-date knowledge of and ability to use all applicable hospital systems.
RequiredDependable to work in this 24/7/365 department with willingness to travel to other sites and locations throughout the enterprise including possible overtime.
RequiredNotable client service, communication and relationship building skills.
RequiredMust have ability to perform in a fast-pace and stressful environment (such as the Emergency Department).
RequiredDemonstrates ability to function independently and as a team player in a fast-paced environment.
RequiredMust have strong written and verbal communication skills.
RequiredProfessional demeanor RequiredDetail-oriented and organized, with good analytical and problem solving ability RequiredDemonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.
e.
printers, copy machine, multi-line phone, FAX machine, etc.
) RequiredPhysical DemandsStanding OccasionallyWalking OccasionallySitting ConstantlyLifting Rarely 20 lbsCarrying Rarely 20 lbsPushing Rarely 20 lbsPulling Rarely 20 lbsClimbing Rarely 20 lbsBalancing RarelyStooping RarelyKneeling RarelyCrouching RarelyCrawling RarelyReaching RarelyHandling OccasionallyGrasping OccasionallyFeeling RarelyTalking ConstantlyHearing ConstantlyRepetitive Motions FrequentlyEye/Hand/Foot Coordination Frequently Primary Location:
United States-Ohio-WestlakeWork Locations:
960 Clague Road 960 Clague Road Westlake 44145Job:
Administrative SupportOrganization:
UHHS_Care_ConnectionsSchedule:
Full-timeEmployee Status:
RegularJob Type:
StandardJob Level:
ProfessionalTravel:
Yes, 25 % of the TimeJob Posting:
Apr 18, 2024, 2:
24:
55 PMAbout the Company:
University Hospitals.
Estimated Salary: $20 to $28 per hour based on qualifications.
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